B1a4 Privacy Policy — Our Commitment to Your Data
At b1a4, user privacy is more than a legal obligation — it is part of our core values. This document clearly explains how we collect, use, store, and protect your personal information as a user in Malaysia.
Last updated: 2026. This policy applies to all users of the b1a4 platform.
Information We Collect from You
When you register and use the b1a4 platform, we collect several categories of information to ensure our services run smoothly and securely. The main categories of information collected are as follows:
- Account information: Full name, date of birth, email address, phone number, and password chosen at registration. This information is used to verify your identity and enable access to your account.
- Device and browser information: Device type, operating system, browser type, IP address, and other technical data sent automatically when you access the platform. This information helps us identify technical issues and improve platform performance.
- Payment information: Details related to the payment methods you use, such as DuitNow, bank transfers, or credit and debit cards in Malaysian Ringgit (RM). We do not store full card numbers — this sensitive data is processed through certified third-party payment processors.
- Usage data: Game records, betting history, login frequency, session duration, and interactions with platform features. This data is used for security, fraud prevention, and improving the overall user experience.
- Cookies and tracking data: Information collected through cookies and similar technologies to store user preferences and analyse platform usage patterns.
How Your Information Is Used
B1a4 only uses the information we collect for legitimate and specific purposes. We do not sell users' personal information to any third party for marketing purposes. Your information is used for the following:
- Verifying the identity and age of users during the registration and account verification process
- Securely processing deposits, withdrawals, and transactions in MYR
- Providing responsive customer support whenever you reach out to us
- Detecting and preventing fraud, duplicate accounts, and suspicious activity
- Sending important notifications related to your account, transactions, and platform updates
- Complying with applicable legal and regulatory requirements in Malaysia
- Analysing usage patterns to improve b1a4 platform features and performance
Cookies, Tracking & Your Choices
The b1a4 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. We use three main types of cookies:
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language settings, display preferences, and interface choices so you don't have to reconfigure them every time.
- Analytics cookies: Collecting anonymous statistical data on platform usage patterns to help us understand how users interact with available features.
You can manage and delete cookies through your web browser settings. However, disabling all cookies may affect certain features of the b1a4 platform, such as keeping you logged in.
Data Retention, Security & Third-Party Sharing
B1a4 stores user data on servers protected with industry-standard SSL encryption. Access to users' personal data is strictly limited to staff who require it for operational duties, and all such access is logged and monitored.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Once the retention period ends, data will be securely deleted or anonymised.
In certain limited situations, b1a4 may share user information with third parties, namely:
- Payment processor: To securely process deposits and withdrawals in RM. These processors are bound by strict confidentiality agreements.
- Game provider: Minimum technical data required to deliver games to your device.
- Legal authorities: When required by Malaysian law or a valid court order.
B1a4 does not sell, rent, or transfer users' personal information to third parties for marketing purposes under any circumstances.
Your Rights as a User & How to Contact Us
As a b1a4 user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to correction: If any information in your account is inaccurate or out of date, you can update it directly through your account settings or by contacting our support team.
- Right to deletion: In certain circumstances, you may request that your personal information be deleted. This request is subject to legal requirements for the retention of financial records and transactions.
- Right to object to processing: You may object to the use of your data for any analytics or marketing purpose that is not a core condition of using the platform.
To exercise any of the above rights, or if you have any questions about this Privacy Policy, please contact our team directly at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
This Privacy Policy may be updated from time to time in line with changes to applicable laws or b1a4 platform operations. Any material changes will be communicated via in-platform notifications or your registered email. Continued use of the platform after such changes constitutes your acceptance of the updated policy. For more information on how we handle accounts and transactions, please refer to Terms and Conditions us.
Your Data is Safe with b1a4
We take data protection seriously. If you have any questions, the b1a4 support team is here to help — or visit our FAQ section for quick answers.